The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Made to order, we work closely with you to do our best to make your imagination a reality. Message us through the shop, and we'll work one-on-one with you for specific color combinations, themes, art styles, etc.
After an initial contact we'll mock up an illustration for your approval before going forward with the creation of the controller.
Unfortunately, due to the personal nature of custom orders, we typically cannot take returns or exchanges of custom orders. After approving the illustration, your controller will start being made and will be non-refundable at that point moving forward.
We're currently looking for a supplier for joycon shells, but no luck so far. Favorite our shop to be updated when we add these controllers to our inventory!
The short answer is no, but it's for your own good!
The long answer is after shipping and a fee for the work on your controller, the cost would be ~$50 or more, depending on your location. As a result, we decided that it would make more sense to sell controllers directly instead of working on already used and personal hardware.
You certainly can! All it takes is a T8 screwdriver and a steady hand. Simply choose the 'Shell Only' option at checkout.
Absolutely! We triple coat our controller shells in a satin clear coat to protect against regular use. No promises if your throw it against the wall after losing a round of Fortnite.
No way! Our triple coat of satin clear coat closely replicates the look and feel of a stock Xbox One Controller. You shouldn't even notice!
We use color ink thinned with isoproponal, applied to a white shell, then clear coated with a satin finish.